Terms of service

Effective Date: 14/06/2026

Welcome to Vastra. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to these Terms.

1. Business Information

Business Name: Vastra
Legal Name: Varish Khan
Business Type: Proprietorship
GSTIN: 13RCCPK4884B1ZH

Registered Address:
Floor No. 6, Building No. 3
Name of Premises/Building: Varish
Kohima Meluri Road
Kohima, Nagaland – 797001
India

2. Acceptance of Terms

By accessing, browsing, or using our website, or by placing an order, you acknowledge that you have read and agreed to these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

3. Use of the Website

You agree to use our website only for lawful purposes.

You must not:

Provide false or misleading information.
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with website security or functionality.
Introduce viruses, malicious code, or harmful software.
Copy or commercially exploit website content without authorization.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications, prices, and availability displayed on our website are accurate.

Minor variations may occur due to photography, lighting, screen settings, manufacturing differences, or packaging.

Product availability and information may change without prior notice.

5. Pricing

Product prices displayed on our website may change from time to time.

Applicable taxes, shipping charges, discounts, and other applicable charges will be displayed during checkout where relevant.

In case of an obvious technical, pricing, or product-information error, we reserve the right to correct the error and, where necessary, contact the customer regarding the affected order.

6. Orders

When you place an order, you submit a request to purchase the selected products.

Orders are subject to product availability, payment confirmation, and successful processing.

We may cancel or decline an order where reasonably necessary, including circumstances involving:

Product unavailability
Incorrect pricing or product information
Payment issues
Incorrect customer information
Suspected fraudulent activity
Delivery restrictions

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Return & Refund Policy and applicable law.

7. Payments

Payments may be processed through authorized third-party payment providers.

Customers are responsible for providing accurate payment and billing information.

Vastra will never ask customers to share OTPs, UPI PINs, card PINs, CVVs, passwords, or banking credentials.

8. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Estimated delivery times are provided for guidance and may vary depending on the delivery location, courier availability, weather, holidays, operational conditions, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

9. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Customers should review the applicable policy before placing an order.

10. Intellectual Property

Unless otherwise stated, website content including logos, text, photographs, graphics, product descriptions, designs, promotional materials, and website layout is owned by or lawfully used by Vastra.

Unauthorized copying, reproduction, modification, distribution, or commercial use of such content is prohibited.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, hosting providers, analytics services, and other technology providers.

Your use of third-party services may also be subject to their respective terms and policies.

12. Website Availability

We make reasonable efforts to keep our website available and functional. However, uninterrupted or error-free access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, security updates, network issues, or circumstances beyond our reasonable control.

13. Customer Responsibilities

Customers are responsible for:

Providing accurate personal and delivery information.
Reviewing product details before placing an order.
Keeping account information secure.
Following applicable return and refund procedures.
Using the website in compliance with applicable laws.

14. Limitation of Liability

To the extent permitted by applicable law, Vastra shall not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded.

15. Governing Law

These Terms of Service shall be governed by the applicable laws of India.

Any dispute relating to our website, products, orders, or services shall be handled in accordance with applicable Indian law and the jurisdiction rules applicable to the relevant matter.

16. Changes to These Terms

Vastra may update these Terms of Service from time to time to reflect changes in our business, website, services, or applicable legal requirements.

The latest version published on this page will apply from its stated effective date.

17. Contact Information

Vastra
Legal Name: Varish Khan
Business Type: Proprietorship
GSTIN: 13RCCPK4884B1ZH

Registered Address:
Floor No. 6, Building No. 3
Name of Premises/Building: Varish
Kohima Meluri Road
Kohima, Nagaland – 797001
India

For questions regarding these Terms of Service, orders, products, payments, shipping, returns, or other concerns, please contact Vastra through the customer-support details provided on the website.