Refund policy

Effective Date: 14/06/2026

Thank you for shopping with Vastra. We aim to provide quality fashion products and a smooth shopping experience. This policy explains our return, exchange, cancellation, and refund process.

This policy is intended to operate consistently with applicable Indian consumer-protection and e-commerce requirements.

1. Return Eligibility

You may request a return within 7 days of delivery if:

The product is damaged or defective.
You received the wrong product.
The product received is materially different from what was ordered or advertised.
An item is missing from your order.

For a standard return, the product should be unused, unworn, unwashed, and in its original condition, with tags, packaging, accessories, and invoice where applicable.

2. Fashion & Clothing Returns

For clothing and fashion products, please ensure that:

The product has not been worn or washed.
Original tags remain attached.
The product is free from stains, perfume, makeup, or other marks.
Original packaging and accessories are retained.

Products that do not meet these conditions may be subject to inspection before a return or exchange is approved.

3. Damaged or Defective Products

If your product arrives damaged or defective, contact Vastra as soon as possible after delivery.

We may request:

Photos of the product
Photos of the outer packaging
Shipping-label photos
A short video showing the issue, where appropriate

After verification, we may arrange a replacement, exchange, or refund as applicable.

4. Wrong Product or Missing Item

If you receive an incorrect product or an item is missing, contact us with your order number and relevant details.

After verification, we will provide an appropriate resolution, which may include replacement, exchange, or refund.

5. Exchange

Where available, eligible products may be exchanged for another size, colour, or variant.

Exchanges are subject to stock availability. If the requested replacement is unavailable, an applicable alternative resolution may be offered.

6. Non-Returnable Items

Certain products may be non-returnable because of their nature, hygiene considerations, customization, or other applicable restrictions.

The applicable return eligibility will be communicated on the product page or at checkout where relevant.

Nothing in this section is intended to exclude rights that cannot legally be excluded.

7. Return Process

To request a return:

Contact Vastra with your order number.
Explain the reason for the return.
Provide photographs or videos if requested.
Receive return instructions from our support team.
Pack the product securely with its original packaging and tags.
Follow the return-shipping instructions provided by us.

Please do not send products to an address without receiving return instructions.

8. Refunds

Once a returned product is received, it may be inspected to determine whether it meets the applicable return conditions.

If the refund is approved, it will generally be processed through the original payment method or another appropriate payment method.

The time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

9. Return Shipping Charges

Where the return is due to a defective, damaged, wrong, or materially misdescribed product, applicable return-shipping arrangements will be communicated by Vastra.

For other eligible returns, any applicable return-shipping cost will be communicated before the return is processed.

10. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

If an order has not yet been processed or shipped, cancellation may be possible.

If the order has already been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Any applicable cancellation or refund will be handled in accordance with applicable law and this policy.

11. Refund Processing

For an accepted refund request, Vastra will initiate the applicable refund within a reasonable period and in accordance with applicable requirements and payment-system rules.

If you do not receive an approved refund within the expected processing period, please contact us with your order and refund details.

12. Return Inspection

All returned products may be inspected before approval.

A return may be declined where the product has been used, washed, altered, damaged after delivery, or returned without required tags or accessories, subject to applicable consumer rights.

13. Consumer Rights

Nothing in this Return & Refund Policy is intended to restrict or remove any consumer rights available under applicable Indian law. The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 provide the relevant consumer-protection framework for e-commerce transactions in India.

14. Policy Changes

Vastra may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The latest version published on this page will apply from its stated effective date.